Agencies today are under increasing pressure to improve the citizen experience, yet many are doing so with systems that can feel fragmented, supported by manual workarounds and additional point solutions that unintentionally add complexity. As a result, applicants can struggle to find the right path, submit complete information, or easily track their status - often leading to more back-and-forth, higher inquiry volume, and additional staff time spent addressing avoidable issues.

These challenges often extend beyond the initial intake. Many agencies are also navigating disconnected workflows across the portal, submission process, and plan review, which can make it more difficult for residents to move through the system smoothly and for staff to maintain efficiency.

What’s needed is a more seamless, user-friendly experience layer—one that enhances usability, reduces manual effort, and helps connect cleaner applications into the review process more effectively.

As Accela’s longest‑tenured Certified Partner, GovPath teams with Avolve — a pioneer in AI‑powered, GIS‑enabled electronic plan review — to deliver GWiz and DigEplan as that single, proven, time‑tested experience layer.

Together, they help Accela agencies create a more intuitive front-end experience for applicants, strengthen the existing ecosystem for staff, and build a more connected workflow from intake through plan review.

Join this session to see how GWiz and DigEplan work together to upgrade the citizen experience for Accela agencies: guided submissions that cut errors, lower staff workload, and accelerate permits.