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Community Development

Citizen Experience 

Avolve and Accela - end to end permitting
Creating community development excellence by focusing on technology for citizen experience
Accela and Avolve Software spoke with local jurisdictions and industry experts to investigate the critical role of technology in supporting better citizen experiences for planning and permitting services.

State and local governments are recognizing the critical importance of the customer experience (CX) in community development services and are devoting resources to improve it.

While the public sector has long aimed to enhance customer satisfaction by delivering consumer-like experiences, public agencies are resource-challenged, so they have been slower to prioritize this area.

Yet leveraging technology, like land use platforms and electronic plan review, to improve citizen services pays dividends across an agency, from increased efficiency to better visibility, and supporting communities in meeting their long-term goals.

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About Avolve

Avolve Software is the global leader in electronic plan review software. With more than 300 customers across five countries, Avolve’s significant investment in research and development ensures that its plan review solutions meet the needs of jurisdictions of all sizes. Its leading solutions ProjectDox, DigEplan Pro, and DigEplan, automate and streamline the permitting process, removing the inefficiencies of paper or non-integrated plan review solutions. The solutions ensure a robust and proven electronic plan review that enhances jurisdiction productivity and economic growth.

About Accela

Accela is the trusted provider of cloud solutions for government operations. The company works with governments across the globe to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 300 million residents worldwide benefit from Accela’s government software solutions. The company offers agile, purpose-built solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.